BELOW ARE THE MOST COMMON QUESTIONS CLIENTS HAVE ASKED IN OUR SHOP. IF YOU DO NOT GET SATISFACTORY ANSWER PLEASE CONTACT US
First, if the order was shipped to a residence, check the USPS tracking ID, which is located at the bottom of the URL for the UPS tracking ID. USPS must indicate where they left the package (i.e. front porch, side door). If your package is still missing, please contact us for further assistance.
If the shipping address is in a commercial zone, we can easily request a signature for delivery.
If you have any questions about our policy or your experiences with our site, please send an email using the contact us page or Email info (at) cannador (dot) com.
Please be courteous when Emailing us. We work hard to manufacture and deliver your products in a timely, safe and secure manner. If there’s something about your experience you dislike, we’re open to feedback that will help us improve. Acting angered and demeaning is not how to go about solving problems, we’re here to help, not take insults. It’s unbefitting for any connoisseur to carry themselves in such a way, and we don’t want our products in the hands of people who display this behavior.
We do ship worldwide, though the regulation and implementation in respect to some of the products we sell often vary from country to country. We therefore advise you to make inquiries about the regulations that affect your region.
Our delivery guarantee means we do everything to get your order delivered. If your order got lost somehow (which actually never occure) we will resend the order in a differant steatlhy packaged maner. Since we both will have access to the track and trace of the package we can determ what happened. If it apears to be impossible to get your order delivered we will refund the money.
We are proud to say no one has been arrested from ordering from us. However, there is always potential risk involved. We also do not ship any quantities larger than what is posted on your product page to help curb any potential problems, if this were to ever arise.